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FAQs


GENERAL QUESTIONS:
  • How long will it take for my package to arrive?

    The coronavirus is affecting every aspect of our lives. This is causing shipping delays. It's averaging currently at 4-5 days but at times may take about 7-9 working days for standard delivery, dependent on location. Do check our terms and conditions to know more details.

  • How will I know my order has been shipped?

    You will receive an email notification to let you know your package is on its way.

  • What is my shipping cost options?

    Please check our shipping options here. Check our terms and conditions to know more about our shipping information based on your location.

  • What if a product arrives damaged or broken?

    We have ensured that the soaps are packed in the soap box for all round protection of the soap. We also put our boxes in shipping boxes to maximizes safety of our products, however, once they leave our facility, it is hard to know how carefully they are handled. For more information go to our terms and conditions.

  • Can I order online and get my items shipped to me?

    Absolutely, simply add all the items you want to order from our website to your shopping cart and click on your cart to check out. If you need any assistance with this please contact us. Free Shipping is available for orders within North America and over $60 in Alaska, Hawaii, Canada and United Kingdom. Click here to check the collections.

  • Can I change my order after it has been placed?

    As soon as you place your order, we get working on it right away (so you can enjoy it sooner). That means we are unable to make any changes or modifications to an order after it has been placed and confirmed.

  • Do you deliver outside of USA?

    Yes. We Deliver to Canada, UK, Australia, New Zealand, Hong Kong, South Korea, Singapore and Japan currently and are constantly improving our coverage so that more can enjoy our all-natural soaps.

  • Will I be charged customs duties?

    Sometimes there are customs charges on orders shipped to destinations outside of USA. We ask you to check with your local customs authority for more information on this type of tax or duty charge.

  • How does the exchange rate work?

    On our website we take payments in USD. A currency conversion tool is provided for your reference. However, all transactions will be processed in USD. Your bank or your card provider may apply their own exchange rates when the payment is processed by them.

  • How can I pay for the goods?

    We accept all major credit cards including Mastercard, Visa, American Express, Apple Pay, GPay and PayPal.

  • How do I track my order?

    When you place an order, you’ll receive an email confirmation that your order has been received, as well as a further email with the tracking information you need to be able to see where your delivery is.

  • What is your return policy?

    Due to the nature of our all-natural products, we cannot assure the purity of merchandise once it has been shipped. For safety and hygiene reasons this merchandise cannot be restocked or resold so we do not accept returns. Your satisfaction is our goal and we truly believe that you will love our products, but if you are really unhappy, please let us know. We want you to have a positive experience and will work with you if you are not pleased with your purchase.

PRODUCT INFORMATION:
  • Are The Savon Co. products vegan and cruelty free?

    Our products are never tested on animals. Our soaps contain no animal fats; we use a vegan base of natural plant oils and butters.
    ● we do NOT test our products on animals
    ● we do NOT use ingredients tested on animals
    ● we do NOT sell into markets that require animal testing

  • Is there an expiration date on my product?

    We make sure that the hand blend all of our products are in small batches to ensure freshness, consistency, and perfection. Due to this none are very old when they are sold. Our products are not made to sit on store shelves for years and years. Although there are natural preservatives within the chemical structure of natural ingredients, they are nowhere near as potent as the synthetic preservatives used in commercial products to prolong shelf-life. Since we use no preservatives or chemical stabilizers, the more important question is, "how long will the product last once it has been opened? As soon as you open and begin to use any product, simply the way in which you use it will affect its lifespan. Expiry dates are based on product being kept at room temperature or lower. If the product is stored in warm temperatures or humidity the expiry dates may be less than 2 years.

  • Do you use GMO ingredients?

    As part of our commitment to the environment, all of our products are GMO-free.

  • Do you test on animals?

    Absolutely not! If all body care companies would use only 100% Eco friendly ingredients, there would be no need to do any animal testing in our industry. We believe that not testing on animals is not enough. We will never, ever test on animals, but our goal is to change the industry and eliminate the need to test on animals altogether. You can help make this happen by buying toxin-free products from companies that don’t test on animals. Not only do we not test on animals, but our products will not harm the natural habitats or aquatic life when they go down the drain and out into the environment. Let’s take care of our animal friends and the world they live in.

  • I am allergic…

    Trying to choose the right natural soap and skin care products can be a bit overwhelming especially when you have allergies and/or skin sensitivities. Since we proudly list every ingredient in all of our products, reading the ingredient list will help to eliminate ingredients that may cause you problems. Also, we recommend you do an allergy patch test before using our products. See our medical disclaimer.

  • Will Savon Co products cure/heal skin problems?

    We have learned that for some people simply switching to a natural product may help. We believe that natural ingredients are milder, healthier and gentler on the skin. We say that it’s what's NOT in our products, that is often the most helpful. While we cannot promise that our products will help heal your inflamed or irritated skin conditions, we have received a lot of feedback from customers telling us that our products have helped soothe irritated skin problems. Pure essential oils, herbs, and other natural ingredients have been used for centuries. Their folklore and uses have been passed down through generations. Please note that our products are NOT drugs or medicines meant to treat or cure illness, which would require FDA testing and approval. Our products are intended to help soothe irritated skin. If you have sensitive skin issues, always try an allergy patch test before using a new product.

ALLERGIES:
  • Do you use ingredients containing gluten?

    Some of our products contain wheat germ or oatmeal (Pumpkin, Honey Oats and Cocoa, honey oats bath bomb, calming face mask). At this time, none of our other products contain gluten but we are not a gluten-free facility, nor do we test for the presence or absence of it in our other products. To date, we have not had any feedback from celiac customers that they have had any issues with the rest of our line.

  • I am celiac; do I have to worry about skin care products that contain gluten?

    No. The gluten contained in skin care products cannot be absorbed through the skin. You should avoid any products that you might accidentally swallow, such as lip care or lip color products containing gluten. Some people develop a skin reaction called dermatitis herpetiformis, but this is due to swallowing gluten, not from absorbing it through the skin. The Black Oats in our day cream is tested to not contain gluten.

  • I am allergic to wheat. Do I have to worry about skin care products that contain wheat?

    Some people who are allergic to wheat can get a skin reaction when they use products that contain wheat or gluten products. You should avoid products that contain wheat, barley, malt, rye, oat, and avena sativa (oat bran).

  • Is there potential to have a reaction to shea butter if i am allergic to nuts?

    There are no reports of allergic reactions owing to the topical use of shea butter because it does not contain allergen binding proteins. This assures that shea butter is safe for use, even in individuals with a nut allergy. We recommend that you test to make sure this product is right for you.

NATURAL SOAP:
  • Why choose The Savon Co. ?

    The Savon Co. is not just another soap and skin care company. We are committed to healthy skin, healthy people and a healthy planet. specializing in luxurious, organic, handmade soaps rich in natural glycerin for healthier skin. It's all about the ingredients! Inspired by our love of nature, we use organic herbs, seeds, flowers, vegetables, fragrant spices, fruits, pure essential oils and purifying clays for their exceptional skin care benefits and to provide natural color, aromatherapy, texture, or gentle exfoliation. Nothing artificial, nothing synthetic, no GMO’s, just natural wholesome ingredients. ● all natural
    ● made with organic ingredients
    ● handcrafted in small batches using the old-fashioned Cold Process Method
    ● made with sustainable and fair-trade ingredients
    ● certified cruelty-free
    ● free of detergents
    ● free of synthetic fragrances
    ● free of synthetic colors
    ● free of artificial preservatives
    ● free of artificial foam boosters
    ● free of alcohol and petroleum products
    ● free of synthetic additives
    ● free of GMOs
    ● biodegradable
    ● mild and nourishing
    ● rich in natural glycerin
    ● magnificent long-lasting lather
    ● cured for 8 to 10 weeks
    Our soap making process uses only natural and organic ingredients. Why add artificial ingredients to a handmade product?

  • Perfect for regular handwashing.

    Regular handwashing is one of the best ways to remove germs, avoid getting sick, and prevent the spread of germs to others. The CDC (Centers for Disease Control and Prevention) says that for good hand hygiene all you need is plain soap and water. Clean hands can stop germs from spreading from one person to another and throughout an entire community. Five simple and effective steps can help reduce the spread of illness so you, your family, your friends and the general public can stay healthy. Handwashing is a win for everyone . . . except for the germs! CDC recommends cleaning hands in a specific way to avoid getting sick and spreading germs to others. The guidance for effective handwashing was developed based on data from a number of studies.

  • How do I wash my hands?

    1. Wet your hands with clean, warm running water and apply soap. ● When dealing with cold and flu viruses, as you wash your hands the soap molecule burrows its way into the fatty envelope of a virus and literally pulls the virus apart. 2. Lather your hands by rubbing them together with the soap. ● Soap and friction help lift dirt, grease, and microbes—including disease-causing germs—from the skin so they can be rinsed down the drain. ● Lather the backs of your hands, between your fingers, and under your nails. 3. Scrub your hands for at least 20 seconds. ● Lathering and scrubbing hands creates friction, which helps lift dirt, grease, and microbes from skin. ● The entire hand should be scrubbed. Microbes are present on all of the wrinkly surfaces of the hand, especially under the nails. ● How long are 20 seconds? About the amount of time it takes to hum the “Happy Birthday” song from beginning to end twice. ● The ideal length of time for handwashing can depend on other factors for example, if hands are very dirty or if you are caring for someone is ill. ● Evidence suggests that washing hands for about 15-30 seconds removes more germs from hands than washing for shorter periods. 4. Rinse your hands well under clean, running water. ● If you are using a public restroom use a paper towel to turn off the faucet after hands have been rinsed. 5. Dry your hands using a clean towel or air dry them. To date, studies have shown that there is no added health benefit for consumers (this does not include professionals in the healthcare setting) using soaps containing antibacterial ingredients compared with using plain soap. Information is taken from the CDC.gov website

  • Do we need to use antibacterial soap to protect my family from germs?

    NO! Adding antibacterial chemicals to soap does not keep your family safe from germs. I understand why folks (especially those with children) are choosing products labeled “Antibacterial,” hoping to keep their family safe in the war against germs. "Consumers may think antibacterial washes are more effective at preventing the spread of germs, but we have no scientific evidence that they are any better than plain soap and water," said Janet Woodcock, M.D., director of the FDA’s Center for Drug Evaluation and Research (CDER). “In fact, some data suggests that antibacterial ingredients may do more harm than good over the long-term.” Simply washing your hands with old-fashioned natural soap and water rids your skin of most fungi, bacteria, and viruses. Soap does not kill germs, it surrounds them and carries them away.

  • How big are The Savon Co soaps?

    Although we get asked this question often, it is a very difficult one to answer, because the bottom line is . . . how old is the bar? Handmade soap and shampoo bars made using the cold process method are formulated with a fairly high percentage of water or a water-based liquid and at the end of the soap reaction, they still contain water. The curing process allows excess water to evaporate. Our freshly cut full-size bars are soft and weigh approximately 120 – 140 grams These bars will lose approximately 12% of their weight as most of the water evaporates during the first 6 to 8 weeks of curing time. This means that an average fresh bar, at 130 grams will weigh approximately 120 grams after about 8 weeks. At Chagrin Valley Soap, our soap and shampoo bars are cured for about 10 to 12 weeks before selling and moisture will continue to evaporate over time as the bar ages. So, as our soap and shampoo bars sit waiting for a new home they will continue to shrink in size. While some soap makers allow their soaps to cure for only 4-weeks, we know that our longer, slower curing time ensures a milder, harder, longer-lasting bar, with a very rich lather. Some soap companies shrink wrap their soap bars to help prevent continuous shrinkage due to evaporation. We have a few big problems with that idea. First of all, we know that we definitely do not need any more plastic added to our planet and so we choose to be as plastic-free as possible. Secondly, although we know there will continue to be a small weight (and scent) loss over time, we prefer that over sacrificing the quality of our soap. Since each of our soap/shampoo recipes is different and the percent of liquid used varies, the amount of water that evaporates over time and the bar size will also vary. The average weight of The Savon Co. full-size natural soap and shampoo bars is about 110 grams after curing.

  • Summary of the variation in weight

    ● Our soaps are a handmade product
    ● As our curing bars sit and wait for a new home, they will continue to lose water weight and shrink a bit
    ● Since all of our recipes are different, the amount and type of liquid used to make each recipe differ and the more liquid used in the recipe, the more they will shrink as they cure
    ● In Winter the dry heat will often cause bars to shrink a bit more
    ● No plastic wrapping
    ● The good news is that the older bars will last longer and lather even better

  • Are The Savon Co soaps biodegradable?

    The Savon Co. soaps are Made Using Natural Ingredients and Are Biodegradable!

  • What Does Biodegradable Mean?

    By definition, biodegradable means capable of being broken down by the action of living things, like natural bacteria, into simple substances that are not harmful to the environment.

  • If You Are A Camper Or Backpacker, Please Read On...

    There are many soap makers out there with good intentions who are claiming that their biodegradable soap or shampoo is safe to use in rivers and streams. Even biodegradable soap can eventually pollute lakes and streams if it is not used sparingly. The bacteria that break down soap are present mostly in soil. That means that when you wash, please be sure that your soapy rinse water ends up in the soil away from fresh water sources like lakes, rivers, and streams

PREGNANCY/INFANTS:
  • Can I use your product while pregnant or nursing?

    We often receive questions as to whether our soaps, shampoos, and other natural products are safe to use during pregnancy. We recommend that expectant and nursing mothers check with their midwife or physician before changing a skincare routine with our products, or any other line of products. Read the label on a bar of commercial soap. Read the label on your jar of moisturizer. Now read the ingredients in a The Savon Co. product. We use quality natural and organic ingredients. No synthetic additives, colorants, fragrances, preservatives, or chemical derivatives are used. There is nothing in our all-natural basic soap or other products that could cause a problem in pregnancy. Topically applying the herbs present in many of our soaps, is also not a problem. Your skin will absorb much less herb from the soap than if you would sprinkle them on your food.

  • Essential Oils during pregnancy

    The issue that seems to be of most concern is the use of essential oils during pregnancy. There is an awful lot of confusion and inaccurate information concerning the use of essential oils in pregnancy. The question of safety and safety testing has a lot to do with several factors. The type and composition of the specific essential oil. Essential oils differ greatly in strength and composition. The quality of the essential oil. Many "cheap essential oils" are not pure and maybe cut with synthetic chemicals. The actual “dose” of herb/essential oils. Most of the clinical research on essential oil safety is based on information for internal (actually ingesting) large doses of herbs, essential oils, or herbal "medicines." Obviously there have been no tests done on pregnant women. How the essential oil is being used. The concentration of essential oils that are absorbed through inhalation, as in aromatherapy, and massage is much lower than if you were actually ingesting the oil. Also, aromatherapy and massage therapy use much higher concentrations of essential oils than you find in soap or even in eating the herb. With aromatherapy, you are inhaling the high concentrations which get absorbed via the lungs and in the massage therapy, the essential oils remain on your skin and are absorbed. Our scented soaps are gently scented with essential oils, but the choice is between you and your health care professional. The most critical time is the first trimester. Soap does not remain on your skin very long and the percentage of essential oils used in our products is low. When there is a growing baby to consider, if you are at all uncertain as to the safety of an essential-oil containing product, or any ingredient, please consult your doctor, midwife, or health care professional! When it comes to safety during pregnancy it is understandable that many massage therapists and aromatherapists decide to err on the side of caution in recommending the avoidance of certain essential oils. Some Herbalists and Aromatherapist believe that essential oils that are normally safe to use, are safe during pregnancy, while others will recommend avoiding all essential oils during pregnancy. Some essential oils that are normally quite safe have hormone-like effects and some even stimulate uterine muscles, both of which would be contraindicated during pregnancy. Please do not ask us if one of our products is safe to use during pregnancy--we will simply refer you to this page. We do not provide a list of essential oils considered safe during pregnancy because the information available is very contradictory. One aromatherapy source will list an essential oil as problematic and another states it is fine and the information is changing constantly. Please do your own research and consult your doctor, midwife or health care professional for the most up-to-date information.

  • Sensitive Skin Can Strike During Pregnancy

    Even if you have never had sensitive skin in the past, you may notice that a product you have been using for several years now irritates your skin. The stretching belly is often the most sensitive spot. Other potential problem areas include the hips, thighs and bottom where the skin may become dry and flaky. Although the exact cause is not known, raging hormones do make you more sensitive to a wide range of things and also your skin is thinning and stretching as you, and your baby, grow. These changes can behave in unpredictable ways. For example, if you have eczema you may suffer from major flare-ups or complete remission during pregnancy. Keep your body well moisturized and avoid products that contain synthetic additives, colorants, fragrance or preservatives. Any of these can exacerbate sensitive skin problems. Before trying a new product, you can always do a skin patch to test for sensitivity. And again, we recommend that expectant and nursing mothers check with their midwife or physician before changing a skincare routine with our products, or any other line of products.

  • Can I use your products on my baby or young children?

    We often receive questions as to whether our soaps, shampoos, and other items are safe to use young children. Yes, they are. A baby’s skin, so thin and delicate, is no place for harmful synthetic chemicals. Sadly, even some of the most trusted baby brands add nasty chemicals to their products. When you think your child is ready, try some new soaps. As with all new products, it is best to do a skin patch test prior to full usage to test for any skin allergies or sensitivities. If you have any questions or concerns always check with your doctor or health care professional. It is best to add only one new soap at a time and use it for a while before switching to a new soap. Please do not ask us to diagnose your child's skin problems, we are not health care professionals. Our recommendations are based on what our customers have shared.

  • Why are some products not safe during pregnancy?

    Essential Oils may have the ability to affect a sensitive growing fetus or initiate contractions of the uterus (known as Emmenagogue) and are to be used in dilution and with caution. Although most of our products are made using a low concentration of essential oils we still err on the side of caution. If you are pregnant and using leave-on products or aromatherapy misters with known emmenagogue, please consult your healthcare provider.